The Importance of Good Hiring
I just read an article on BNET http://bit.ly/9d7KjH about customer service in an industry that sadly needs it. We had the opportunity to experience the “hospitality” of the U.S. airlines quite a bit this last week. I personally got to experience it returning from a preliminary relo trip and then two of our guests who flew in to attend my daughter’s college graduation got to...
Read MoreGen X As Leaders
I got a chance to listen to an interview with a management “expert” on generational differences on BNET the other day and she had some very interesting perspectives to point out as Gen Xrs begin to step up and take leadership roles or at least begin to show up in your candidate pipeline. Many Gen Xrs bring some attributes to the party that properly understood and incorporated can...
Read MoreWhat Would You Do?
Let’s say that you run a large food manufacturing facility at a distant location from the company’s headquarters, and the CEO (your boss). The QC policy of the company is that all products that come off the line are to be held for 24 hours for QC approval before being shipped to a customer. You have never had a quality issue with any of your items. You get to work this morning and walk into a...
Read MoreThe Pro’s and Con’s of “Profiling”
I just read kind of an interesting post by Steve Tobak on www.bnet.com on the concept of generational profiling. That really wasn’t his entire point, his point was really more about the time and energy and hub bub we spend talking about the generational differences and how relevant and important are they relative to other more important matters. I kind of agree. I have heard Generations X and Y...
Read MoreThe Ethics of “Poaching”
I read an interesting article this morning about the ethics of poaching; not hunting animals out of season, but rather the idea of specifically recruiting or targeting key talent that works for another organization typically a competitor.I have to tell you that my initial reaction was “what”? As the article went on it did differentiate between specifically targeting an organization...
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