The Importance of Good Hiring
I just read an article on BNET http://bit.ly/9d7KjH about customer service in an industry that sadly needs it. We had the opportunity to experience the “hospitality” of the U.S. airlines quite a bit this last week. I personally got to experience it returning from a preliminary relo trip and then two of our guests who flew in to attend my daughter’s college graduation got to...
Read MoreGen X As Leaders
I got a chance to listen to an interview with a management “expert” on generational differences on BNET the other day and she had some very interesting perspectives to point out as Gen Xrs begin to step up and take leadership roles or at least begin to show up in your candidate pipeline. Many Gen Xrs bring some attributes to the party that properly understood and incorporated can...
Read MoreEmployees for Life?
What inspired me to write this were two different pieces from people I respect in the business, Laurie Ruettiman at Punk Rock HR, http://www.punkrockhr.com/; and Margaret Heffernan at BNET, http://www.bnet.com/. Laurie’s always enlightening and entertaining post talked about what is wrong with the recruitment process, and props to her for stopping at less than a page because there is...
Read MoreThe Criticality of Hiring “Right”
I had the opportunity to spend a good part of this week with people who are true linchpins- they make critical contributions to organizations that they are part of and that they serve.We were exploring the importance of behaviors and your “unconscious” persona in how you interact and effect others in various kinds of relationships. It was especially interesting to hear how the...
Read MoreCreating a Succession Plan
I just read a “conversation starter” article by McKinsey and Company on the topic of succession planning, focusing on the CEO.They reiterated again about the importance of this process and bluntly how for the most part how badly it is done.Badly is described as Ignoring it because it causes you to deal with your own “mortality” Because in many cases it is left to the CEO...
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