The Importance of Good Hiring
I just read an article on BNET http://bit.ly/9d7KjH about customer service in an industry that sadly needs it. We had the opportunity to experience the “hospitality” of the U.S. airlines quite a bit this last week. I personally got to experience it returning from a preliminary relo trip and then two of our guests who flew in to attend my daughter’s college graduation got to...
Read MoreThe Ethics of “Poaching”
I read an interesting article this morning about the ethics of poaching; not hunting animals out of season, but rather the idea of specifically recruiting or targeting key talent that works for another organization typically a competitor.I have to tell you that my initial reaction was “what”? As the article went on it did differentiate between specifically targeting an organization...
Read MoreBuilding Congruency Into Your Hiring
A number of years ago I had the opportunity to become certified in several sales and customer service training programs offered by the Integrity Systems organization, www.integritysystems.com . One of the most impactful things that I learned from these programs and their founder, Dr. Ron Willingham, was the concept of congruency.Dr. Willingham describes congruency as being made up of five...
Read MoreAre You Hiring “Linchpins”?
I am reading Seth Godin’s latest book, Linchpins. I have too tell you it is pretty fascinating. In this book Godin explores the concept that a third relationship in the work environment has evolved beyond the traditional labor and management. He call these people Linchpins, and argues that their strength and contributions are not in their technical skills and competencies, but rather their...
Read MoreIt’s The People!
“People join and support a culture not a system. Long term success will only be achieved and sustained when employees believe that embracing a culture is in their best interests and the interests of their customer. Changing systems without changing culture will not sustain long term success.” Mark F. Herbert March 2008 Everybody that knows me knows that I essentially see myself as being in...
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