The Importance of Good Hiring
I just read an article on BNET http://bit.ly/9d7KjH about customer service in an industry that sadly needs it. We had the opportunity to experience the “hospitality” of the U.S. airlines quite a bit this last week. I personally got to experience it returning from a preliminary relo trip and then two of our guests who flew in to attend my daughter’s college graduation got to...
Read MoreThe Ethics of “Poaching”
I read an interesting article this morning about the ethics of poaching; not hunting animals out of season, but rather the idea of specifically recruiting or targeting key talent that works for another organization typically a competitor.I have to tell you that my initial reaction was “what”? As the article went on it did differentiate between specifically targeting an organization...
Read MoreBuilding In Flow- Hire Hard, Manage Easy!
My colleague made a great point about contributors in his post last week. As a practicing HR executive and consultant for over 30 years it has been amazing to see that most organizations squander a tremendous amount of resource- the 80% of a workforce that resides between the top performers and the folks we should move up or out. How many of us really spend time focusing on that group? Daniel...
Read MoreBuilding Congruency Into Your Hiring
A number of years ago I had the opportunity to become certified in several sales and customer service training programs offered by the Integrity Systems organization, www.integritysystems.com . One of the most impactful things that I learned from these programs and their founder, Dr. Ron Willingham, was the concept of congruency.Dr. Willingham describes congruency as being made up of five...
Read MoreThe “War” for Talent
I read something on LinkedIn the other day that I thought offered an interesting and in my opinion incorrect perception- that the “war” for the best talent is over for the short term because of the current recessionary and unemployment conditions.It rather reminded me of a conversation that I had twenty years ago with the CEO and VP of HR at a high technology firm where I was...
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