The Importance of Good Hiring
I just read an article on BNET http://bit.ly/9d7KjH about customer service in an industry that sadly needs it. We had the opportunity to experience the “hospitality” of the U.S. airlines quite a bit this last week. I personally got to experience it returning from a preliminary relo trip and then two of our guests who flew in to attend my daughter’s college graduation got to...
Read MoreWhen Will We learn?
I have been following a number of interesting discussions on LinkedIn and other places about the issues surrounding employee recruiting, selection, and retention.They range from the importance of the process to the idea that since we are in a recession and employees don’t have anywhere to go we can focus on other more “important” business issues.Interesting viewpoint. Studies...
Read MoreAre You Hiring The Right People
As a consultant and executive with my formative background and education in human resources management, I typically have a semi facetious response to executives and business owners who ask me what differentiates great companies from “good companies”. My response is “It is the people, stupid!” The organizations with the best people aligned in the best way always win. This is especially...
Read MoreIt’s The People!
“People join and support a culture not a system. Long term success will only be achieved and sustained when employees believe that embracing a culture is in their best interests and the interests of their customer. Changing systems without changing culture will not sustain long term success.” Mark F. Herbert March 2008 Everybody that knows me knows that I essentially see myself as being in...
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