The Importance of Good Hiring
I just read an article on BNET http://bit.ly/9d7KjH about customer service in an industry that sadly needs it. We had the opportunity to experience the “hospitality” of the U.S. airlines quite a bit this last week. I personally got to experience it returning from a preliminary relo trip and then two of our guests who flew in to attend my daughter’s college graduation got to...
Read MoreThe Pro’s and Con’s of “Profiling”
I just read kind of an interesting post by Steve Tobak on www.bnet.com on the concept of generational profiling. That really wasn’t his entire point, his point was really more about the time and energy and hub bub we spend talking about the generational differences and how relevant and important are they relative to other more important matters. I kind of agree. I have heard Generations X and Y...
Read MoreThe “Right” Retention
I remember a number of years ago being in an a some what similar situation to the one is see now. Our current economy has lulled many employers into believing that focusing on recruitment and retention issues aren’t important right now because the current economy has severely restricted employees opportunities to change jobs. Back in the late eighties I was a human resources manager in a...
Read MoreCreating a Succession Plan
I just read a “conversation starter” article by McKinsey and Company on the topic of succession planning, focusing on the CEO.They reiterated again about the importance of this process and bluntly how for the most part how badly it is done.Badly is described as Ignoring it because it causes you to deal with your own “mortality” Because in many cases it is left to the CEO...
Read MoreWhen Will We learn?
I have been following a number of interesting discussions on LinkedIn and other places about the issues surrounding employee recruiting, selection, and retention.They range from the importance of the process to the idea that since we are in a recession and employees don’t have anywhere to go we can focus on other more “important” business issues.Interesting viewpoint. Studies...
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