The Importance of Good Hiring
I just read an article on BNET http://bit.ly/9d7KjH about customer service in an industry that sadly needs it. We had the opportunity to experience the “hospitality” of the U.S. airlines quite a bit this last week. I personally got to experience it returning from a preliminary relo trip and then two of our guests who flew in to attend my daughter’s college graduation got to...
Read MoreGen X As Leaders
I got a chance to listen to an interview with a management “expert” on generational differences on BNET the other day and she had some very interesting perspectives to point out as Gen Xrs begin to step up and take leadership roles or at least begin to show up in your candidate pipeline. Many Gen Xrs bring some attributes to the party that properly understood and incorporated can...
Read MoreThe Pro’s and Con’s of “Profiling”
I just read kind of an interesting post by Steve Tobak on www.bnet.com on the concept of generational profiling. That really wasn’t his entire point, his point was really more about the time and energy and hub bub we spend talking about the generational differences and how relevant and important are they relative to other more important matters. I kind of agree. I have heard Generations X and Y...
Read MoreEmployees for Life?
What inspired me to write this were two different pieces from people I respect in the business, Laurie Ruettiman at Punk Rock HR, http://www.punkrockhr.com/; and Margaret Heffernan at BNET, http://www.bnet.com/. Laurie’s always enlightening and entertaining post talked about what is wrong with the recruitment process, and props to her for stopping at less than a page because there is...
Read MoreThe “Right” Retention
I remember a number of years ago being in an a some what similar situation to the one is see now. Our current economy has lulled many employers into believing that focusing on recruitment and retention issues aren’t important right now because the current economy has severely restricted employees opportunities to change jobs. Back in the late eighties I was a human resources manager in a...
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