The Importance of Good Hiring
I just read an article on BNET http://bit.ly/9d7KjH about customer service in an industry that sadly needs it. We had the opportunity to experience the “hospitality” of the U.S. airlines quite a bit this last week. I personally got to experience it returning from a preliminary relo trip and then two of our guests who flew in to attend my daughter’s college graduation got to...
Read MoreGen X As Leaders
I got a chance to listen to an interview with a management “expert” on generational differences on BNET the other day and she had some very interesting perspectives to point out as Gen Xrs begin to step up and take leadership roles or at least begin to show up in your candidate pipeline. Many Gen Xrs bring some attributes to the party that properly understood and incorporated can...
Read MoreThe “Right” Retention
I remember a number of years ago being in an a some what similar situation to the one is see now. Our current economy has lulled many employers into believing that focusing on recruitment and retention issues aren’t important right now because the current economy has severely restricted employees opportunities to change jobs. Back in the late eighties I was a human resources manager in a...
Read MoreBuilding Congruency Into Your Hiring
A number of years ago I had the opportunity to become certified in several sales and customer service training programs offered by the Integrity Systems organization, www.integritysystems.com . One of the most impactful things that I learned from these programs and their founder, Dr. Ron Willingham, was the concept of congruency.Dr. Willingham describes congruency as being made up of five...
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